Loyalty & rewards

Question 1

What if I am not a Medical Patient?

Answer

Points do NOT accumulate for anyone but medical patients. If you would like to participate in the Loyalty Rewards program, you must sign up to become a medical patient and then opt-in to loyalty.

Question 2

How do I opt-in to loyalty?

Answer

You can opt-into loyalty on netacare.org/forms/loyalty With opting into loyalty, you are also agreeing to receive marketing communications from us.

Question 3

What is the difference between points and a discount?

Answer

Points

Earn 1 point for every $1 dollar spent. Dollar spend after discount applied. It’s your final purchase total.
Points expire on a 90-day rolling basis if you do not shop with us
Points total in your app

Discount

$20 discount is achieved when you reach 500 points and will be available in your wallet to redeem
Expires when earliest points accrued hits 3 months and takes you below 500-point threshold
Appears as a coupon in your wallet

Question 4

How do I acquire points?

Answer

You acquire points just by shopping! You will earn one (1) reward point per dollar spent on qualifying goods purchased from NETA’s retail stores (whether purchased in-store or online from NETA website). Taxes and fees, including, without limitation, shipping, handling, and delivery fees are excluded and ineligible for use in calculating reward points.

Question 5

Do points expire?

Answer

Points expire on a rolling 3-month period from acquiring if you DO NOT SHOP. Any point that is not redeemed will be removed from the wallet after 3 months of lapsed shopping.

Question 6

Does my discount expire?

Answer

Your discount will expire if your balance drops below 500 points due to 3-month-old points expiring.

Question 7

Can the loyalty discount be stacked?

Answer

Yes! The loyalty discount can be stacked with other daily promotions designated as stackable by NETA. Also, stackable with vouchers!

Question 8

If I hit multiple 500-point thresholds, can I stack those discounts on top of each other?

Answer

You can only use 1 loyalty discount per day. Once you use the discount, another one will populate if you are over the threshold.

Question 9

Are these discounts good for any NETA products?

Answer

Yes, the discount is good for all products and accessories.

Question 10

Do I get points for all my past purchases with NETA?

Answer

No, you do not get any points for past purchases. Once you opt-in to loyalty, you will earn points for all purchases going forward. If you opt-in as an adult use customer, you will NOT accrue any points. If you convert to become a medical patient, points will begin accumulating when you opt-in as a medical patient.

Question 11

How do I check my points balance?

Answer

Check your app! The home page will have your total points balance and show how many points are needed to reach your discount. Don’t forget! You must create an account before downloading the app. We like to keep things secure.

Question 12

How quickly are points reflected in the app after purchase?

Answer

Points can take up to 24 hours to show up in your app.

Question 13

When do I know when points are ready to redeem?

Answer

You can always check your app and see what your point total is. Once it hits 500, you are ready to start redeeming. Additionally, we will send you an email once the threshold is hit as a reminder in case you are not checking your app frequently.

Question 14

How do I redeem my discount?

Answer

Tell the guide in store that you want to use your loyalty coupon. They will apply it to your order.

Question 15

Can I redeem my discount online?

Answer

You cannot redeem your discount online; it must be applied at the register.

Question 16

Can I redeem my discount on a delivery order?

Answer

Yes, you can redeem loyalty on a delivery order. Loyalty discount must be requested when ordering and will be applied to the order during the in-store packaging process. We will not be able to apply any discounts at the time of delivery.

Question 17

Once I hit 500 points, can I use the discount on that purchase?

Answer

No, once you hit 500 points, you will be able to use the discount on your next purchase. It can take 24 hours to be reflected in your app.

Question 18

My loyalty points are not showing in my app. What should I do?

Answer

Loyalty points can take a few days to show. If you do not see your points after a week, please call our Customer Care Center for assistance at 617-377-7408.

Question 19

Can I opt-out of marketing communications, but stay in loyalty?

Answer

Yes, you can opt-out of communications post-loyalty signup. You must opt-in upon signup for us to send you your wallet link. Post signup you are free to opt-out, but you will miss out on promotions, new products, and loyalty updates.

Question 20

What if I do not have a smart phone, can I be a part of the loyalty program?

Answer

You do not need a smart phone to be part of the loyalty program. You can sign up on a desktop, or call customer care to fill out the form for you.

Question 21

When will I see my refer a friend coupon?

Answer

Your friend must fill out your referral form and then make their first medical purchase. Once that occurs, the coupon will populate in your app within 24 hours.

Question 22

How will I know if my points are going to expire?

Answer

We will send you an automated email 15 days prior to a 90-day non purchase period to remind you to use your points for they will be forfeited.

Question 23

Does my referral have to be a medical patient?

Answer

Yes, your referred friend must be an active med patient.

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FAQs

What if I am not a Medical Patient?

How do I opt-in to loyalty?

What is the difference between points and a discount?

How do I acquire points?

Do points expire?

Does my discount expire?

Can the loyalty discount be stacked?

If I hit multiple 500-point thresholds, can I stack those discounts on top of each other?

Are these discounts good for any NETA products?

Do I get points for all my past purchases with NETA?

How do I check my points balance?

How quickly are points reflected in the app after purchase?

When do I know when points are ready to redeem?

How do I redeem my discount?

Can I redeem my discount online?

Can I redeem my discount on a delivery order?

Once I hit 500 points, can I use the discount on that purchase?

My loyalty points are not showing in my app. What should I do?

Can I opt-out of marketing communications, but stay in loyalty?

What if I do not have a smart phone, can I be a part of the loyalty program?

When will I see my refer a friend coupon?

How will I know if my points are going to expire?

Does my referral have to be a medical patient?

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