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How to Place an Order

Frequently Asked Questions

How to Place an Order

Payment Options

Delivery Payment Options

We only accept CanPay, Debit Card and exact cash as forms of payment on delivery. Please note that when using your debit card there is a $3.00 fee, as we run the purchase as a cashless ATM. If you are paying with cash, please use exact change. Delivery drivers do not have funds on them at any time and cannot provide change.

What forms of payment do you accept in store?

We accept debit cards and cash, as well as CanPay app payments. Please note that when using your debit card there is a $3.00 fee, as we run the purchase as a cashless ATM. There may be additional fees charged by your bank since this transaction is treated the same as using an out of network ATM. For your convenience, we also offer standalone ATM machines in our locations. There is a $2.50 fee per transaction for using the ATM in store.


Pick-Up

Can I modify my order after it’s been placed?

We will always do our best to accommodate order changes. Depending on the status of your order, you may end up needing to cancel and resubmit. For questions or requests to cancel or modify an order, please reach out to customer care at 617-377-7408 or email us. Please reference your order confirmation #.

How do I cancel my order?

We will always do our best to accommodate order changes. For questions or requests to cancel an order, please reach out to customer care at 617-377-7408 or email us. Please reference your order confirmation #. Please note that all reservations not picked up by close of business will be cancelled.

Can I place an order and pick it up in a few days?

No, currently orders placed are only available for same day pickup. All orders placed after we close (9 PM) will be available for pick up the next day.

Can you hold my order overnight?

Unfortunately, we will not be able to hold your order for you until tomorrow. All reservations not picked up by close of business will be cancelled. Feel free to either allow the order to cancel at close or reach out to customer care at 617-377-7408 for additional assistance.


Orders

What is your return policy?

Medical Patients: If our product is defective or does not provide the desired effect for you, please return the product within 30 days to any NETA dispensary. Registered MA patients may return medicated product for equal exchange or store credit. Cash refunds are not issued. Bulk purchase returns (more than 3 units of the same or similar product type) subject to manager approval. NETA brand products purchased at other dispensaries are not eligible for credit or exchange. Defective batteries may be exchanged for a replacement. All other accessories are final sale. Please see a Patient Guide for manufacturer contact information. All apparel sales are final.  

Adult Use: If our product is defective, feel free to return the product within 14 days with NETA issued receipt to any NETA dispensary. Adult Use Customers may return defective products for equal exchange. Cash refunds will not be issued. Bulk purchase returns (more than 3 units of the same or similar product type) subject to manager approval. Defective batteries may be exchanged for a replacement. All other accessories are final sale. Please see a Patient Guide for manufacturer contact information. All apparel sales are final.

What happens after I place an order for pick-up?

Thank you for shopping with us! After you place an order on netacare.org, you will receive an email and/or text message confirming your purchase. Once the order has been packed, you will receive an additional email and/or text message letting you know that the order is ready for pick-up. If for any reason we are unable to process your purchase, you will receive an email and/or text message letting you know that the order has been canceled.

What happens after I place an order for delivery?

Thank you for shopping with us! After you place an order on netacare.org for delivery, you will receive an email and/or text message confirming your purchase. Once the order is out for delivery, you will receive an additional email and/or text message. If for any reason we are unable to process your purchase, you will receive an email and/or text message letting you know that the order has been canceled.

Who can make a purchase?

For Adult Use: Any adult 21+ with a valid ID or Passport can visit and purchase from our NETA Northampton, NETA Franklin and NETA Brookline locations, including those who live out of state.

Of Note: Although we are able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated products purchased in Massachusetts are meant to be used responsibly within the state.

For Medical Patients: Any Medical Patient with a valid MMJ Card who are 18 + with a valid ID or Passport can visit and purchase from NETA Northampton, NETA Franklin and NETA Brookline locations

How much product can I purchase? Are there limits?

Purchase limits imposed by the state and NETA are per transaction, and as such, it is possible for a customer to visit the dispensary more than once in a single day. That said, state law also prohibits an individual from possessing more than one ounce of marijuana or five grams of concentrate outside of their home. So - if you hit your limit in your first visit and wish to return, you should ensure that you are first safely storing your purchase at home to avoid personal conflict with the law. Please note, this is not legal advice. For questions, please consult with your own legal counsel.

How do I create an account?

To create a new NETA / Dutchie account, first click on SHOP in the top portion of the site and select the appropriate menu. After that, you will want to click on the round profile symbol at the top right of the menu and click on "create an account".  

You can also create a new account during checkout. Once you are on the checkout page, you have the option to check out as a guest. In the upper right-hand corner, you can click on the link that says "Already have an account? Login". From that page, you can then click "New to Dutchie? Sign Up".

Please note that if you’ve used Dutchie with another dispensary in Massachusetts, you may already have an existing account!

Do I need to create an account to place an order?

No, both medical and recreational customers can checkout as a guest! For Adult Use customers, you will be required to provide a valid email address, phone number and your date of birth. For Medical Patients, you will be required to provide a valid email address, phone number, date of birth and the P-Number from your Medical Card. Your email address and phone number will be used to send order updates. When picking up your order, Medical patients must bring their medical card and a valid ID. Adult Use customers must bring a valid form of ID.